Returns and Exchanges
You have 14 days from the date of receipt to return your order.
1. Returns within Poland are at MOTHER EARTH's expense and are handled via the InPost Easy Returns service.
To return an item, please fill out the withdrawal form:
Go to: https://szybkiezwroty.pl/pl/MOTHER_EARTH and fill in all fields marked with a red asterisk, and change the package size.
In the next step, click "Return package". A return code will be displayed, which you should save and use at an InPost Parcel Locker.
Pack the items to be returned and drop off the package at an InPost Parcel Locker.
2. Returns from outside Poland are at the customer's expense.
3. Product exchanges are only possible by returning the item and then placing a new order.
COMPLAINTS
To file a product complaint, you must:
In the event of filing a complaint, the customer is obliged to deliver the product at their own expense.
The customer should send the complained product back along with a completed complaint form and proof of purchase (or a photocopy thereof) to the address “Point of View” Magazyn | Natolin 68A, 05-825 Grodzisk Mazowiecki, Annotation: “Reklamacja Mother Earth”
The complaint form must be printed, filled out, and attached to the product being returned. The form should include detailed information regarding the reason for the complaint.
The returned product must be clean. Otherwise, the Store reserves the right to refuse to accept the complaint.
