RETURN​

The time for returning goods is 14 days from receipt of the shipment.


1. Return at MOTHER EARTH's expense via Inpost Quick Returns.

To return goods you must:

Go to the website: https://szybkiezwroty.pl/pl/MOTHER_EARTH
Complete all required fields:
- package size
- order number
- name and surname
- phone number
- email address
- reason for return (if the reason is not on the list, please select "other" and enter the reason)
- accept mandatory consents
In the next step, click "I am returning the parcel"
A return code will be displayed, which you should save and use in the InPost parcel locker.
Pack the returned items and post the parcel at an Inpost parcel locker.

The "RETURNED PACKAGE NUMBER" field can be left blank.

If the payment was made cash on delivery - print and complete the return form: RETURN FORM (download) .

EXCHANGES
 MotherEarth.store does not accept exchanges.
Exchanges are only possible by returning the goods and then placing a new order.

 

COMPLAINTS
 To make a complaint about the goods you must:

  1. Print and fill out COMPLAINT FORM (download) .
  2. Pack the claimed items with proof of purchase and the completed complaint form.
  3. Send the advertised products to the following address:

"Point of View" Magazine
 Natolin 68A, 05-825 Grodzisk Mazowiecki
Postscript: "Complaint by Mother Earth"

  1.  The complaint will be considered within 14 days from the date of receipt of the shipment with the complained products.